Tickets

Visit our Clinch Avenue Box Office (at the side entrance on Clinch Avenue) Monday through Friday from 10 am until 5 pm. The Gay Street Box Office (at the main entrance) is open on Saturdays from noon until 4 pm.

The Box Office is closed on Sundays unless there is a performance. On all performance days, the Gay Street Box Office will open at least one hour prior to the performance’s scheduled start time and will remain open through intermission unless otherwise stated.

To reach the box office by phone during business hours, please call 865-684-1200 and choose option 2. 

Purchasing Tickets

The Tennessee Theatre highly recommends that customers purchase tickets directly through one of the following sources:

Online – click here to access online ticketing for all shows that are currently on sale.  Additionally, each show listing on this website includes direct ticketing links.

Tennessee Theatre Box Office - (865) 684-1200, option 2. You may also visit us in person Monday through Friday 10  am to 5 pm or on Saturdays from noon until 4 pm.

Tickets Unlimited – (865) 656-4444, available Monday through Saturday from 8:30 am to 7:30 pm. You may also purchase tickets in person at any of the Tickets Unlimited outlets (Rhythm Section, Cat’s Music and DVD’s, Disc Exchange, fye Music Stores, UT Central Ticket Office, and Knoxville Civic Coliseum).

Purchasing tickets anywhere outside of these sources does not guarantee the customer that the tickets they have purchased are legitimate.

Delivery of Tickets

When purchasing tickets in person at the Box Office or a Tickets Unlimited outlet, you will be given physical tickets.

If you purchase by phone or online, you will be given several delivery options. When time allows, tickets may be delivered via U.S. Mail. If you prefer, or if the performance date is near, your tickets will be held in Will Call for pickup at the Box Office the day of the show. See below for more information on Will Call ticketing.

When purchasing online, you may also choose to print your tickets at home. Simply print the confirmation screen and bar code from the web site and present it to the ushers when you arrive at the theatre. This bar code can be scanned just like a regular ticket.

Will Call

The Will Call window is located at the Gay Street Box Office (front entrance of the theatre).  Will Call generally opens one hour prior to the performance unless otherwise stated.

In order to pick up tickets at Will Call, you will need to present a valid photo ID (driver’s license or passport) along with the credit card used to purchase the tickets. The Box Office staff will not release tickets if the name on the ID or credit card does not match the name given at the time of purchase. If you are purchasing tickets for someone else to pick up, please make sure to add their name to the order at the time of the purchase to ensure that there is no confusion when they arrive to pick up the tickets. 

Because lines at the Box Office and Will Call window can be long, it is a good idea to arrive at the Box Office at least 45 minutes prior to the performance.

Gift Certificates

Available in $5 and $10 increments, gift certificates are valid for one year from the date of purchase. No portion of the certificate is redeemable for cash, and lost or stolen certificates are non-refundable. Call (865) 684-1200, option 2, or visit the Tennessee Theatre Box Office for more details or to purchase gift certificates.

Refunds, Exchanges, and Cancellations

All sales are final. There are no refunds or exchanges unless otherwise noted.

In the event that a performance cancels or postpones, the Tennessee Theatre Box Office staff will notify you as to the options that are available. 

Service Fees

Service fees are charged in addition to the advertised tickets price and will vary depending on the purchase method. Service fees cover the costs of operating a box office, including staffing, software licensing and shipping and handling.

Seating for Children

Every person over the age of 2 years old must have a ticket.

Frequently Asked Questions

Have a question that wasn’t answered above?  Click here for a list of frequently asked questions or contact the Box Office at 684-1200, option 2.

September 2008

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