Box Office

When purchasing tickets in-person at the Box Office, you may be given physical tickets.

If you purchase by phone or online, you will be given several delivery options. When time allows, tickets may be delivered via U.S.P.S. If you prefer, or if the performance date is near, your tickets will be held in Will Call for pickup at the Box Office the day of the show. See below for more information on Will Call ticketing.

IMPORTANT NOTE: Any event taking place after January 1, 2025, will have digital ticket delivery method as the only option. Please ensure that your information is up-to-date at ticketmaster.com so that you can login and access your tickets on your mobile device.

The Will Call window is located at the Gay Street Box Office (front entrance of the Theatre). Will Call generally opens one hour prior to the performance unless otherwise stated. In order to pick up tickets at Will Call, you will need to present a valid photo ID (driver’s license or passport) along with the credit card used to purchase the tickets. The Box Office staff will not release tickets if the name on the ID or credit card does not match the name given at the time of purchase. Because lines at the Box Office and Will Call window can be long, it is a good idea to arrive at the Box Office at least 45 minutes prior to the performance.  

Gift cards can only be redeemed for tickets through the Tennessee Theatre. Gift cards may not be redeemed through Ticketmaster and cannot be used for gift shop items or concessions at the Tennessee Theatre. No portion of the card is redeemable for cash, and lost or stolen certificates are non-refundable. Gift cards can be purchased online at anytime, call 865.684.1200, option 2, or visit the Tennessee Theatre Box Office for more details or to purchase gift cards.  

All sales are final. There are no refunds or exchanges unless otherwise noted. In the event that a performance cancels or postpones, the Tennessee Theatre Box Office staff will notify you as to the options that are available.  

Ticket fees are charged in addition to the advertised tickets price and will vary depending on the purchase method. Ticket fees cover the costs of operating a box office, including staffing, software licensing, and shipping & handling.  

All attendees, regardless of age, are required to hold a ticket. This applies to children who may sit on a adult's lap for the majority or entirety of a performance. For questions, please contact the Box Office.  

• All ticket sales are final. There are no refunds, exchanges, or retroactive discounts. Third-party will call is not permissible. 
• Lost tickets may be reprinted on the night of show at the Box Office. Please present a photo ID and the credit card used to purchase the tickets to the Box Office. Lost tickets purchased through a ticket broker or unauthorized third party cannot be reprinted. 
• The Tennessee Theatre reserves the right to revoke tickets sold to a ticket broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund.
• Performance times and Broadway cast members are beyond our control and are subject to change without advance notification.
• Performances are rarely canceled and refunds are not provided due to weather conditions.
• Cameras, camera phones, audio, video and digital recorders, and cell phones may not be permitted for use or even to be brought into the theatres based on the artists' policies. Guests using prohibited items may be ejected without refund.
• Each individual show’s producer or artist determines the seating policy for late arriving guests. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the act before going to your seat.
• For guests with disabilities, please call the Tennessee Theatre Box Office 865.684.1200 option 2 during regular business hours for accessible or special needs seating. For more information about special needs seating, please visit Special Needs and Accessibility.

Buy your tickets only from Ticketmaster or the Tennessee Theatre Ticket Box Office on Clinch Ave, or Knoxville Tickets for some shows such as Knoxville Opera or Knoxville Symphony Orchestra. When you buy from a broker:

• We cannot be responsible for tickets purchased through unauthorized third parties.
• Your tickets cannot be replaced if lost or stolen.
• We cannot guarantee that your tickets are valid and cannot guarantee admittance.
• You will always pay more than face value.
• We cannot contact you with information regarding time changes, show cancellations, road closures, or other information.
• We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund. 

Visit our FAQ page for more Ticketing FAQs.