Digital Tickets
Important Digital Ticket Information
Beginning with shows in January 2025, all tickets to events at the Theatre will be digital. (Digital tickets have been the method of delivery for the 2024-25 Broadway Season tickets beginning with TINA! The Tina Turner Musical.) This process will be very similar to other events around town – UT football, basketball, KSO, Bijou, etc. If you have any questions on how to access your digital tickets, please see the step-by-step instructions below.
How do I access my digital tickets?
Visit www.tennesseetheatre.com on your mobile device. In the top right corner, click on the 3 lines:
The menu will drop down. Click on the arrow next to EVENTS & TICKETS and then click on ACCOUNT MANAGER:
Click on the person icon in the top right corner and you will be prompted to log into Account Manager, and you should use the credentials associated with your Ticketmaster account. If you do not remember your password, Click on Forgot Password to reset your credentials.
Once logged in, click on MANAGE TICKETS:
This will take you to a landing page with all of your upcoming events. From here, you can download tickets to your smart wallet on your phone; or you can navigate the website when you arrive at the theatre to access them digitally in your account at time of scanning in.
I have an iPhone. How do I download my tickets to my Apple Wallet?
Log into your Account Manager. (If you need help with that, see the FAQ above!)
Once logged in, click on MY EVENTS:
This will take you to a screen of all your upcoming events. Choose the event for which you want to download tickets and click on SELECT EVENT:
To proceed, click on the > next to the ticket location (Sec, Row, Seat):
The ticket will show up on the screen, and you will need to click on ADD TO APPLE WALLET:
The ticket will then show up on your screen, and you will need to select ADD in the top right corner:
The ticket will then be in your Apple Wallet for easy access (from the Wallet app on your homescreen) when you arrive at the Theatre!
I don't have an iPhone. How do I download my tickets to my Google Wallet?
Log into your Account Manager. (If you need help with that, see the FAQ above!)
Once logged in, click on MY EVENTS:
This will take you to a screen of all your upcoming events. Choose the event for which you want to download tickets and click on SELECT EVENT:
To proceed, click on the > next to the ticket location (Sec, Row, Seat):
The ticket will appear on your screen, and you will need to click on ADD TO GOOGLE WALLET:
The ticket will then show up on your screen and now be in your Google Wallet for easy access. Simply click on SHOW CODE when you are asked for your ticket at the Theatre!
