Our Kulture City sensory bags can be checked out from our Box Office the night of a show. Items in the bags:

• Noise-Canceling Headphones
• Strobe Reduction Glasses
• Fidget Toys
• Communication / Emotion Cards
• A Kulture VIP Lanyard (for optional use to communicate to our staff that you are using our sensory bag)

A weighted lap pad is also available to check out.

Bags must be returned to the Box Office at the end of the show. Please contact an usher or Tennessee Theatre staff member if you need assistance or have any questions regarding our sensory bags.

What the KultureCity App Offers:

• Explore Sensory Features: The app provides information about sensory-inclusive resources available at the Tennessee Theatre, including sensory bags equipped with noise-canceling headphones, fidget tools, and verbal cue cards.

• Prepare with a Social Story: The Social Story feature offers a visual and written preview of what to expect when visiting the Tennessee Theatre, helping individuals feel more at ease.
• Locate Accessibility Tools: Find details on sensory-inclusive spaces and tools designed to assist individuals with autism, dementia, PTSD, or other sensory sensitivities.

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A Quiet Area can be found in the lower lobby of the Theatre for those who need to take a moment away from the excitement of a performance. Please contact an usher or Tennessee Theatre staff member if you need help locating this area.

A pre-visit story is a visual narrative that describes a situation and will walk readers through a step by step overview of what attending a show or event at the Tennessee Theatre is like. Our hope is that everyone will feel comfortable and prepared for their visit!

See below for a full list of accessible seats:

• Orchestra Left, Front Row A, Seats 9-11*
• Orchestra Right Center, Row X, Seats 2-16
• Orchestra Left Center, Row X, Seats 1-15
• Orchestra Right, Row X, Seats 32-34
• Orchestra Left, Row X, Seats 31-33
• Balcony Right Center, Row EE, Seats 2-8
• Balcony Left Center, Row EE, Seats 1-7

*Wheelchairs with a height of 49+" may not be seated in this row as the width of the wheelchair cannot exceed 3'10" wide in this area. Patrons reserving seats in this row may be asked to certify that the wheelchair does not exceed these requirements.

The following seats are aisle seats available in the orchestra area, with hinged side arm rests that allow the patron to easily transfer from the wheelchair into the Theatre seat. These seats can be sold individually or with one companion seat next to the transferable seat, subject to availability. 

Orchestra Center:

• Row A, Seats 101-102
• Row A, Seats 110-111
• Row C, Seats 101-102
• Row C, Seats 112-113
• Row G, Seats 101-102
• Row G, Seats 116-117
• Row S, Seats 101-102
• Row S, Seats 114-115

Orchestra Left Center:

• Row J, Seats 1-3

Orchestra Right Center:

• Row J, Seats 2-4

Orchestra Left:

• Row L, Seats 43-45
• Row T, Seats 47-49

Orchestra Right:

• Row L, Seats 44-46

Our Tennessee Theatre staff and ushers can take wheelchairs, scooters, or walkers to the lobby until intermission or the end of the show after the patron has been seated. Due to space constraints, these items cannot be kept in the aisle and will need to be taken out of the auditorium during the show.

• The Theatre has a street level entrance, with elevator access to the auditorium and restrooms. There are no steps into the Theatre entrance.
• Our daytime Box Office is located around the corner from the main entrance. There are no steps to the Box Office.
• A courtesy wheelchair is available if someone needs to be transported to/from the Theatre.
• There is an elevator from the main Orchestra level up to the Mezzanine and down to the Lower Lounge.

• Chairs that are used for the ADA & PIT have a 400 lb weight limit.

• ADA Seats measure 19-1/2” across.

Parking garages and lots in the area all have accessible parking for vehicles that have the proper hanging tag or license plate, as well as some metered spaces. There are multiple lots surrounding the Theatre. Visit downtownknoxville.org for a list of garages and parking lots in the area.

There is a drop-off area in front of the Theatre. You will want to be north bound on Gay Street in order to access this area. A courtesy wheelchair is available if someone needs to be transported to/from the Theatre.

For guests requiring mobility assistance and parking in the State Street Garage, we recommend parking on Level 3 or above and using the pedestrian bridge. This provides a more accessible route compared to navigating the steep sidewalk, which may be challenging due to the incline and pole obstructions. There is an elevator available at all levels of the parking garage.

The pedestrian bridge exits near Regal Cinemas, just a few buildings down from the Theatre. After crossing, head up to Gay Street, turn left, and you’ll see the Tennessee Theatre’s vertical marquee sign ahead. 

All restrooms at the Theatre are wheelchair accessible. There is a single, “family style”, unisex restroom on the Orchestra Level at Aisle 1. Please contact an usher or Tennessee Theatre staff member if you need assistance. 

All water fountains are accessible and are located on the Lower Lounge level.

A mothers' room for mothers to nurse is available. Please contact an usher or Tennessee Theatre staff member to be directed to this area.

The Tennessee Theatre offers Assisted Listening Devices for patrons with hearing disabilities or sensitivity to sounds around them. This service is free of charge and is available for most performances, no reservation required. Hearing devices are on first-come, first-served basis. The Tennessee Theatre requires a form of identification (driver’s license/credit card) to be held until the listening device has been returned.

Our Assisted Listening Devices are provided with earbud-style earphones; patrons do not need to bring their own. We use new replaceable foam covers on the buds and dispose of them once used. If patrons prefer to use their own earbuds, the devices use a standard 3.5mm (1/8”) stereo phone jack.

Service animals trained to perform a health-related task are allowed into the Theatre. Emotional Support Service animals are not permitted inside the Theatre. Any animal may be requested to leave should they be disrupting the experience for others including but not limited to uncontrolled behavior or improperly house-trained. Service animals may not block aisles or exits. Please contact the Tennessee Theatre Box Office if you need assistance purchasing seats that can accommodate a service animal.

Sign-interpreted performances can be arranged in advance by contacting the Tennessee Theatre Box Office. Please specify that you want to purchase interpretation seats when ordering your tickets through the Tennessee Theatre Box Office. Tickets are available upon request and are subject to availability. The sign-interpreter must be scheduled two weeks in advance to guarantee this service. 

Additionally, the Sunday matinee performances of our Broadway series will always include sign-interpretation and the Saturday evening performances of our Broadway series will always include audio description. Once again, please contact the Tennessee Theatre Box Office to arrange seats for these performances.